Refund policy

Last updated: October 30, 2026

Unopened products

You can return products that are unopened, unused and still in their original sealed packaging within 7 days of delivery. Contact us first to arrange the return. Return delivery costs are paid by the customer unless the item was faulty or we sent the wrong product.

Opened products

For health and safety reasons we cannot accept returns of opened or used vapes, pods or devices, unless they are faulty.

Faulty or wrong items

If a product does not work out of the box, arrives damaged, or is not what you ordered, message us within 48 hours of delivery with your order number and a photo or short video of the problem. We will send a replacement free of charge or, if it is out of stock, refund you in full.

Cancellations

You can cancel an order within 1 hour of placing it, as long as it has not been shipped yet. After that, the order is prepared for delivery and the return rules above apply.

Refunds

Once we receive and check a return, we refund the original payment method within 7 to 14 business days. Shipping fees are not refunded except for faulty or wrong items.

Wholesale and retail-shop orders

Trade orders must be checked on delivery. Shortages, damage or wrong items must be reported within 48 hours of delivery. Approved claims are replaced on the next delivery or credited to your account. Trade orders are not returnable for change of mind.